Why didn’t I get a confirmation email?

You will always get 2 emails from us. The first one, just after you booked, confirming we received your order for the date you picked. You will get the second email, confirming your hourly time slot, at least day prior to display date. If you don’t get an email confirmation from us within 1 hour of your booking, please send us an email at info@timessquarebillboard.com confirming your date of display and your name and last name.

When will my photo play?

Your photo will play for 15 seconds, every hour for 24 hours on the date you picked (your time slot will be from 00:00 AM till 11:59 PM of the same day). We guarantee 22 plays per day in the unlikely event of a power outage or billboard malfunction.

We will send you your exact hourly time slot to the email you provided while booking at least one day prior to your display date.

How can I see my photo on the billboard?

To see your photo, please go to 1560 Broadway (look right above the Pelé store). Alternatively, if you can’t make it in person, you may watch the live stream on our billboard page https://timessquarebillboard.com/billboard/

Where is the billboard located?

The billboard is located at 1560 Broadway, New York, NY 10036 (between 46th street and 47th street), right above the Pelé store.

How big is the billboard?

The billboard is 31 ft tall and 55 ft wide.

What type of photo can I submit?

You may submit your own personal photo. You must own the rights to the photo you submit.

You cannot submit a photo featuring nudity, sexual or violent content, smoking.

You cannot submit an ad. If you would like to feature a business, please visit our sister company at www.welcometotimessquare.com.

I want to advertise, can I do that here?

No, you are not allowed to submit ads on this platform, nor pictures with any type of text. Please go to www.welcome-to-times-square.com to advertise with us.

Can I submit an ad for a business?

You cannot submit an ad. If you would like to feature a business, please visit our sister company at www.welcometotimessquare.com.

Can I submit a logo?

You cannot submit a logo. If you would like to feature a logo, please visit our sister company at www.welcometotimessquare.com.

Can I cancel my order?

No, all orders are final and cannot be canceled.

Can I get a refund on my order?

No, all orders are final and cannot be refunded.

Can I change/edit the photo I submitted?

No, all orders are final and once your photo has been submitted it cannot be changed.

How can I see my photo on the billboard?

To see your photo, please go to 1560 Broadway (look right above the Pelé store). Alternatively, if you can’t make it in person, you may watch the live stream on our billboard page timessquarebillboard.com/billboard/

If I cannot go see my photo play in person on the billboard, can I get a refund?

No, all orders are final and cannot be refunded. If you can’t make it in person, you may watch the live stream on our billboard page https://timessquarebillboard.com/billboard/ 

My photo did not play, will I get a refund?

We have a 24/7 camera livestream. We will check our cameras and if your photo did not play 22 times in a day, we will refund your order in full.

How do I contact customer care?

You may send us an email at info@timessquarebillboard.com. You may send us a text or Whatsapp message at +1 (212) 603 9121 call our customer service at +1 (212) 603 9121.

What languages does customer care speak?

We can assist you in English, Spanish and Italian.

Can you film my photo on your billboard?

No, we do not. You may film your photo or have someone film it for you by going to Times Square at your designated time slot. Our billboard is located at 1560 Broadway, New York, NY 10036 (between 46th street and 47th street), right above the Pelé store.

What format should my photo be?

Your photo should be horizontal (16:9). Our suggested quality is 72dpi. If you send a photo with a lower quality, we will accept it, however it is your responsibility to make sure you’re happy with the resolution you submitted.

What will my photo look like?

Your photo will be framed in our Welcome to Times Square frame. To see an example of what it looks like, please go to our home page www.timessquarebillboard.com

What type of content can I submit?

You may submit any type of photo, may it be a wedding proposal, happy birthday, graduation, love declaration etc. You may submit your own personal photo. You must own the rights to the photo you submit. You cannot submit a photo featuring nudity, sexual or violent content, smoking.

Can minors submit photos?

You must be 18 years old or older to submit a photo. 

Can I submit a photo of a minor?

You may submit a photo of a minor if you are the parent or legal guardian of the minor.

Why didn’t I get a confirmation email?

You will always get 2 emails from us. The first one, just after you booked, confirming we received your order for the date you picked. You will get the second email, confirming your hourly time slot, at least day prior to display date. If you don’t get an email confirmation from us within 1 hour of your booking, please send us an email at info@timessquarebillboard.com confirming your date of display and your name and last name.

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